Shipping & Returns

BraSilQ · Shipping & Returns

We've got you
every step of the way

Fast delivery across India, easy exchanges, and a team that actually picks up the phone. Here's everything you need to know.

Fast Shipping
3–5 days
across India
COD Available
Pay cash
on delivery
7-Day Exchange
Wrong size?
We'll fix it
We Reply Fast
Within 24hrs
always
Shipping Options

Choose how fast you
want to feel better

Standard Delivery

FREE
on orders above ₹999
  • Delivered in 3–5 business days
  • Available pan-India
  • Tracking link sent via SMS & email
  • ₹49 shipping on orders below ₹999
Most Popular

Express Delivery

₹99
1–2 business days
  • Delivered in 1–2 business days
  • Available in metro cities
  • Priority handling & tracking
  • Ideal for urgent orders

Cash on Delivery

₹49
COD handling charge
  • Pay cash when order arrives
  • Available at most pincodes
  • 3–5 business days delivery
  • No prepayment needed
We deliver to all states across India including
Maharashtra
Delhi NCR
Karnataka
Tamil Nadu
Gujarat
Rajasthan
West Bengal
Uttar Pradesh
Andhra Pradesh
Telangana
Kerala
Punjab & more
Exchange Policy

Wrong size? No worries.
We'll make it right.

01

Contact Us

WhatsApp or email us within 7 days of delivery. Share your order number and reason for exchange.

02

We Arrange Pickup

We schedule a free pickup from your address. Keep the item in original condition with tags on.

03

We Inspect

Once we receive the item, our team checks it within 1–2 business days.

04

New Size Shipped

Your replacement is dispatched immediately and reaches you in 3–5 days.

Situation Exchange Refund Timeline
Wrong size ordered ✓ Yes — free ✗ No Within 7 days of delivery
Wrong color received ✓ Yes — free ✓ Yes — full refund Within 7 days of delivery
Damaged / defective product ✓ Yes — free ✓ Yes — full refund Within 7 days of delivery
Changed mind / don't like it ✓ Exchange only ✗ No refund Within 7 days of delivery
Item worn / washed / tags removed ✗ Not eligible ✗ Not eligible —
COD order — wrong item received ✓ Yes — free ✓ Bank transfer Within 7 days of delivery

Important — Please Read

As BraSilQ is an innerwear product, we do not accept returns for refund unless the item is defective or incorrect. All exchanges must be initiated within 7 days of delivery. Items must be unworn, unwashed, and in original packaging with all tags attached. We reserve the right to reject exchanges that don't meet these conditions.

Common Questions

You asked,
we answered

Once your order is shipped, you'll receive a tracking link via SMS and email. You can also track using the tracking number on the courier's website. Most orders are shipped within 24 hours of payment confirmation.
Yes — cancellations are accepted within 12 hours of placing the order, before it is dispatched. WhatsApp us immediately at our support number. Once the order is shipped, it cannot be cancelled but can be exchanged after delivery.
No problem! Contact us within 7 days of delivery via WhatsApp or email with your order number. We'll arrange a free pickup and send you the correct size. Make sure the item is unused, unwashed, and has all tags attached.
From the time we pick up your item to the time your new size arrives, the total exchange process takes approximately 7–10 business days. We'll keep you updated at every step via WhatsApp.
We're so sorry! Please send us a photo of the damaged product on WhatsApp within 7 days of delivery. We'll immediately send you a replacement at no cost, or issue a full refund — whichever you prefer.
Currently we only ship within India. We're working on international shipping and hope to launch it soon. Follow us on Instagram to be the first to know when international orders open!
COD is available at most pincodes across India. You'll see the COD option at checkout if it's available for your area. If COD is not available at your pincode, you can pay via UPI, debit/credit card, or net banking.
Still have questions?

We're here.
Always.

Our support team replies within 24 hours. DM us on Instagram, WhatsApp us, or send an email — we've got you.

WhatsApp Support
+91 XXXXX XXXXX
Email Us
hello@brasilq.com
Support Hours
Mon–Sat · 10am–7pm IST